About this role
About Us
At UNIFIN, INC. we are passionate about building innovative digital solutions that make a difference. As a growing tech company, we value creativity, collaboration, and continuous learning.
Job Description - Customer Service Representative
The Customer Care Representative is responsible for handling inbound and outbound calls in a call center environment. This role serves as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner.
Key Responsibilities
- Interact with customers via phone, email, and in-person to address questions, concerns, and service requests.
- Assist customers with payments, renewals, cancellations, and other policy- related needs.
- Resolve customer issues and complaints promptly while maintaining a professional and positive attitude.
- Provide accurate information regarding company products, services, and policies.
- Document customer interactions and maintain detailed records.
- Collaborate with team members to achieve departmental goals and service standards.
- Maintain high levels of customer satisfaction in very interaction.
Qualifications
-
Bilingual (Spanish/English) strongly preferred.
-
At least 2 years or more Customer Service Experience (BPO setup)
-
Excellent verbal and written communication skills.
-
Strong problem-solving skills with the ability to remain calm in difficult situations.
-
Customer service experience required, insurance industry experience is a plus.
-
Good organizational skills.
-
Team-oriented, dependable, and professional.
-
Ready for full time position and flexible to shifting schedule.
-
When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.
-
Do you think you fit all of this? Click the apply button now!