Wellness Coordinator

Wellness Coordinator

We are looking for a Wellness Coordinator to support community-based health and engagement programs for seniors in Oakland, California. This Contract position is ideal for someone who can build strong relationships, coordinate wellness initiatives, and serve as a reliable resource for participants seeking guidance and support. The role requires bilingual communication in Mandarin or Cantonese and a thoughtful approach to program delivery, member outreach, and service coordination.

Responsibilities

• Coordinate wellness activities for senior participants, helping plan, launch, and monitor programs that align with established best practices.

• Gather participant feedback through surveys and other outreach methods to assess program interest, measure satisfaction, and identify opportunities for improvement.

• Address incoming questions from members and provide clear information about available wellness resources, services, and appropriate referrals.

• Support day-to-day administration of program operations, ensuring activities are organized, documented, and carried out effectively.

• Build engagement with the member community by encouraging participation and fostering stronger connections between seniors and available services.

• Track program outcomes and assist with reviewing results to help evaluate effectiveness and guide future planning.

• Maintain accurate participant and program records using relevant computer applications and healthcare-related systems.

• Collaborate with internal teams and community partners to help deliver services smoothly and respond to participant needs in a timely manner.

• At least 2 years of experience in wellness coordination, medical administration, case management, or a related support role.

• Conversational ability in Mandarin or Cantonese, including the ability to understand and communicate with participants effectively.

• Experience supporting wellness programs, employee wellness initiatives, or community-based health services.

• Comfortable using computer applications and healthcare platforms such as EHR systems, Allscripts, Cerner, or similar tools.

• Ability to manage participant inquiries, handle inbound calls, and provide accurate information with professionalism and empathy.

• Strong organizational skills with the ability to coordinate multiple activities, maintain records, and follow through on program tasks.

• Familiarity with administrative healthcare functions such as documentation, referrals, billing-related processes, or claims support is preferred.

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