Wellness Coaching Supervisor

Wellness Coaching Supervisor – Remote

The Wellness Coaching Supervisor oversees daily departmental operations, team performance, and patient support while maintaining a limited patient coaching caseload. This role leads and develops Wellness Coaches, ensures quality and operational standards are met, and actively contributes to the growth and evolution of the Wellness Coaching program through new initiatives, improved processes, and strategic development.

What You'll Do

• Supervise, coach, and support Wellness Coaches through performance management, onboarding, training, and ongoing professional development.

• Manage daily workflows, scheduling, workload distribution, documentation, and patient follow-up to ensure efficient and consistent operations.

• Conduct a limited number of patient coaching sessions, maintain required documentation, and resolve patient concerns in collaboration with clinical and internal teams.

• Monitor KPIs, productivity, and quality assurance results; identify performance gaps and implement improvements to meet departmental goals.

• Actively help build and evolve the Wellness Coaching program by identifying opportunities, developing new initiatives, improving services, and creating scalable processes to support long-term growth.

• Develop and maintain SOPs and training materials while partnering with leadership and other departments to improve workflows and align on organizational priorities.

• What We're Looking For

• Required

• Experience in team leadership, coaching, or people management.

• Strong organizational, communication, and problem-solving skills.

• Experience monitoring performance metrics and improving operational processes.

• Ability to balance team leadership, administrative responsibilities, and patient-facing work.

• Patient-centered approach with strong interpersonal and relationship-building skills.

• Proactive mindset with the ability to identify opportunities and contribute to program development.

• Proficiency with digital scheduling, documentation, and communication tools.

• Preferred Qualifications (Nice to Have)

• Wellness coaching certification or relevant wellness coaching training.

• Background in nutrition, dietetics, or nutrition education.

• Fitness industry experience or a background in exercise science, kinesiology, or physical fitness.

• Personal training certification or experience.

• Experience developing or expanding wellness, health coaching, or patient support programs.

• Familiarity with behavior change strategies, habit development, and motivational interviewing.

• Measures of Success

• Achievement of departmental performance, productivity, and quality goals.

• Strong team performance, development, and accountability.

• Consistent, high-quality patient support.

• Improved operational efficiency and effective implementation of processes.

• Meaningful contributions to the growth and long-term development of the Wellness Coaching program.

• Equipment Requirements

Candidates must have the following prior to their start date:

• A reliable personal laptop or desktop computer.

• A quality headset for virtual patient sessions and team meetings.

• High-speed internet connection.

• A professional, private workspace suitable for conducting patient sessions and managing team operations remotely.

• Direct Meds is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.