Welfare Services Business Support/Outreach Officer

Welfare Services Business Support/Outreach Officer

Employer South Staffordshire Council

Location

Codsall, Wolverhampton

Salary

£26,427 to £26,847 pa

Closing date 13 Nov 2026

Reference WS011C

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Sector Local Councils

Job Type Revenues / Benefits

Contract Type Fixed Term Contract

Working Pattern See advert details

Hours Full-Time

Job Details

Business Support and Outreach Officer – Welfare Services

Salary

Grade E, £26,427 – £26,847 per annum

Contract: Fixed term until 31 March 2027, this may be extended, subject to the availability of grant funding.

Hours: Up to 37 hours per week. Part-time applications will be considered, subject to the needs of the service.

Closing date: 13 November 2026

Location: Hybrid working and The Community Hub, Wolverhampton Road, Codsall, WV8 1PX

About the role Join our Welfare Team and help South Staffordshire residents who are struggling to meet essential household costs. In this varied role, you will support residents to access discretionary payments, practical advice and appropriate services.

In this role, you will help the team manage applications efficiently and sensitively, ensuring that information is complete and cases are ready for assessment. Where a resident is unable to complete an online application independently, you will provide support by telephone or through a face-to-face appointment.

What we are looking for You will have experience of responding directly to customer enquiries and providing advice and support with patience and empathy.

Communicates clearly, sensitively and professionally. Has strong administrative, organisational and time-management skills. Can manage competing priorities and maintain accurate records. Is willing to learn and adapt in a changing service environment. Works collaboratively within a small team. Is committed to achieving the best possible outcomes for residents. What we offer South Staffordshire Council was named UK Council of the Year 2022 at the Public Sector Transformation Awards. Staff benefits include:

Flexible working hours, with a blend of office and home working. Free car parking. Discounted leisure membership. Interview information Interviews will be held on 17 and 18 November 2026 at The Community Hub, Wolverhampton Road, Codsall, WV8 1PX.

Company

South Staffordshire Council

South Staffordshire Council is an ambitious and progressive council seeking to recruit candidates who can help us realise our ambitions and contribute to the delivery of our Council priorities: a skilled and prosperous district; a safe and sustainable district and a connected district. The council is also pioneering in its approach to become financially self-sustainable by 2020 through the delivery of its Income and Efficiency Plan.

At South Staffordshire Council, it’s less about what we do; but the impact it will have on our 110,700 residents and 5,516 businesses. Our key ambitions include growing South Staffordshire's economy and helping create more jobs and opportunities for local people.

Benefits

• We offer a wide range of benefits including; competitive salaries that progress within different grades for the variety of jobs on offer; a generous annual leave entitlement starting at 24 days and increasing with service; 8 bank holidays and 2 additional statutory days; an option to buy up to 10 days additional leave; a Local Government Pension Scheme (LGPS); a

Salary

Sacrifice scheme for childcare vouchers and a wide range of flexible working options to fit in around your commitments.

• Company info

• Website

• Website: Our vacancies page

• Telephone

Location

Council Offices Wolverhampton Road

Codsall South Staffordshire WV8 1PX

United Kingdom