About this role
Welcome Host
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Summary - The Welcome Host will work as part of the site based Facilities Management team acting as the first point of contact for all staff, contractors and visitors attending site welcoming them to the site and assisting in checking them in/directing them to events/meetings etc. This role would be ideal for an individual with front of house management experience looking for the next step in their career in a fast paced, customer facing environment which is going through rapid expansion
Core Competencies- Meet & greet all those entering the building in a warm, professional and polite manner Answer main incoming phone line and direct calls internally where possible Maintain confidentiality of all appropriate communications and documentation Assist with training existing staff and new hires. Coordinate internal meetings and support the JLL Events Coordinator Input data for prep-lists for events, travel bookings etc. Record and enter data for guests / contractors attending site General office duties and other tasks as assigned by Management. Support building tours for VIP guests to site
Personal Competencies, Attributes & Knowledge-
- Background in hospitality/concierge/front of house
- Experience in a fast paced, multi-cultural tech environment
- Excellent interpersonal skills with ability to network at all department levels, team player with proven problem solving skills
- Flexible, innovative, driven, professional approach a requirement
- Proficient computer skills
Experience & Qualifications- Minimum 8-10 years of Experience and basic graduation qualification is required.
Location
On-site – Mumbai, MH
Scheduled Weekly Hours: 48
Job Tags: Customer Complaint Resolution, Customer Inquiries, Customer Satisfaction, Customer Satisfaction Management, Customer Service, Escalation Management, Multitasking, Problem Analysis, Service Level Agreement (SLA), Service Request Management, Taking Ownership