Welcome Host

Job title: Welcome Host

About the Role Within the boutique, your main mission will be to deliver an exceptional first impression to all visitors while ensuring smooth front-of-house operations and administrative coordination, in line with Audemars Piguet’s standards, values and retail vision. As part of Audemars Piguet’s first official boutique in Australia, you will play a key role in creating a welcoming and seamless client experience while supporting the efficient execution of boutique operations and administrative activities.

What You'll Do

• Welcome clients and visitors with professionalism, warmth and hospitality, delivering a memorable first impression.
• Act as the first point of contact for the boutique and provide a consistent client experience aligned with brand standards.
• Manage incoming calls, emails and client inquiries with timely responses and appropriate follow-up.
• Coordinate appointments, client arrivals and boutique traffic flow to ensure a seamless client journey.
• Support the collection and accuracy of client information within CRM systems and visitor tracking tools.
• Manage the boutique appointment calendar and schedule coordination for the team.
• Monitor daily boutique traffic and maintain accurate records and reporting.
• Ensure the boutique remains fully prepared and presented to the highest standards at all times.
• Manage hospitality materials and support inventory replenishment when required.
• Provide administrative support through document preparation, filing, data entry and record management.
• Support logistics and shipment coordination while ensuring compliance with internal processes and documentation requirements.
• Assist with invoice tracking, supplier coordination and administrative follow-up.
• Support boutique maintenance coordination with vendors, consultants and internal stakeholders.
• Act as a key coordination point between the boutique, finance and support functions; support communication and collaboration across teams to ensure operational efficiency.
• Provide support during events, activations and peak business periods to ensure seamless execution.

What We're Looking For

• Minimum of 3 years of experience in hospitality, luxury retail, customer service, reception or administrative support roles.
• Strong customer-centric mindset with a passion for delivering exceptional client experiences.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience coordinating appointments, schedules or front-of-house activities.
• Strong interpersonal and communication skills with the ability to engage clients and stakeholders professionally.
• High level of professionalism, attention to detail and administrative discipline.
• Proactive, reliable and service-oriented approach with strong problem-solving abilities.
• Experience in administrative coordination, logistics support or office administration is an advantage.
• Proficiency with Microsoft Office applications, CRM systems and administrative tools.
• Experience working with procurement, invoice management or purchasing systems is a plus.
• Ability to work effectively across multiple functions and support both front-of-house and back-office activities.

Nice to Have

• Experience with procurement, invoice management or purchasing systems is a plus.

Compensation & Benefits

• A competitive and comprehensive compensation and benefits package.
• Audemars Piguet is an equal opportunity and affirmative action employer.