About this role
Job title: Welcome Center Representative
About the Role The Welcome Center Representative at AYCC serves as the first point of contact for members, guests, and visitors, delivering exceptional customer service and creating a welcoming experience from check-in to program registrations and tours.
What You'll Do
- Greet and direct visitors in person and by phone, providing accurate program information and a friendly, helpful demeanor.
- Process program and membership registrations and renewals, and verify active memberships upon arrival.
- Communicate with active and potential members using Daxko Engage, Mobile App, Email, and Phone.
- Provide facility tours to prospective members and donors; support daily operations and project tasks as assigned.
- Manage vestibule and lobby areas, assist patrons, and supervise children as needed.
- Process payments, make change, and issue receipts; reconcile cash, checks, and card transactions to sales reports at end of shift.
- Assist with mailings and various administrative projects; keep the Welcome Center and AYCC Store neat, clean, and organized.
- File paperwork and perform data entry as needed.
What We're Looking For
- 1–2 years of customer service experience; high school diploma or GED.
- Proficiency with computer/data systems and MS Office; ability to learn new software (e.g., Daxko Engage).
- Strong communication, interpersonal, and multitasking skills; ability to maintain confidentiality.
- Detail-oriented, deadline-focused, and able to develop positive relationships with patrons and staff.
Nice to Have
- Experience with Daxko Engage or similar member management systems.
- Cash handling or daily reconciliation experience.
- Ability to work in a fast-paced environment and adapt to changing schedules.
Compensation & Benefits
- Salary: $15.40 per hour; benefits include health, dental, vision, and employer-paid life insurance, short-term and long-term disability.
- Possibly free childcare; AYCC staff discounts including a free membership.