About this role
Weekend Customer Service Representative
Description
- Marsand Bespoke Joinery is looking for a professional, courteous, and customer-focused Weekend Customer Service Representative to join our team.
- We specialise in high-end bespoke interiors, including kitchens, wardrobes, doors, TV consoles, sofas, and complete bespoke interior installations.
Key Responsibilities
- Welcome and attend to clients and visitors professionally.
- Respond to customer enquiries received in person, by phone, and through other communication channels.
- Provide clients with accurate information about Marsand’s products and services.
- Record and manage customer enquiries and ensure relevant information is properly documented.
- Direct enquiries to the appropriate team member where necessary.
- Follow up on assigned enquiries and ensure customers receive timely responses.
- Maintain a professional and welcoming front-desk environment.
- Assist with basic administrative and customer-service duties during weekends.
Requirements
- Previous experience in customer service, front desk, reception, sales, or a related role is an advantage.
- Excellent communication and interpersonal skills.
- Polite, confident, well-presented, and professional.
- Good listening and problem-solving skills.
- Comfortable speaking with clients and handling enquiries.
- Good organisational skills and attention to detail.
- Basic computer and digital communication skills.
- Ability to work independently and maintain professionalism throughout the weekend.
- Experience in the interior design, construction, furniture, or related industry is an added advantage.