Water Sports Officer (Maldivian / Local Hire)

Job Description

• Complete daily tasks as per briefings, manager instructions, and company SOPs.
• Ensure guest and team safety during all water sports and excursion activities.
• Provide clear and complete information about excursions, diving, and water sports.
• Respond quickly and appropriately in case of emergencies.
• Interact professionally and positively with guests at all times.
• Explain all-inclusive activities and inclusions to guests.
• Promote and up-sell diving courses, water sports, and excursions.
• Answer guest calls professionally, offering accurate and engaging information.
• Report guest complaints to management and follow up as needed.
• Deliver engaging and safety-focused briefings before activities.
• Guide excursions in line with company standards, prioritizing safety and service quality.
• Support team members when needed to ensure smooth operations.
• Complete all required paperwork accurately and on time.
• Maintain cleanliness and hygiene of all equipment and the water sports facility.
• Monitor and report stock levels, gear, and equipment needs to the manager.
• Update bookings and coordinate daily plans with the team.
• Review in-house guest arrivals, emails, and billing to ensure accurate posting and closing.
• Follow all company policies and procedures.
• Ensure clear communication within the team and with management.

Qualifications

• Professional liability insurance
• Minimum 2 years experience and prior working experience in a resort environment in the Maldives is preferred.
• Ability to handle stressful situations calmly
• Excellent customer service, interpersonal, and sales skills
• Great command of English, additional languages can be advantageous

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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