埼玉熊谷_Warranty Quality Manager

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Valeo Japan consists of 4 divisions:

1. Power Division: Designs, develops, and manufactures products and solutions related to thermal management, comfort, and electric powertrains to accelerate electrification.
2. Brain Division: Designs, develops, and manufactures products and solutions to accelerate ADAS and reinvent the interior experience.
3. Light Division: Designs, develops, and manufactures products and solutions for Lighting Everywhere.
4. Valeo Service Division: Handles after-sales services for all products across Divisions 1 through 3.

This position is an opening in the Power Division.

Job Function Quality Management / Quality Improvement

Job Description Lead overall quality activities at the site to drive ZERO DEFECTS and customer satisfaction.

Quality Strategy / Quality Improvement

• Manage Quality Physical Indicators and formulate/promote quality improvement plans based on organizational guidelines.
• Lead Quality Culture, 5 Axes, and Total Quality activities, supporting the General Manager (GM) in quality aspects.

Customer Communication / Quality Assurance

• Ensure compliance with legal regulations and customer requirements, and monitor/verify the conformity of parts, products, and processes during current production.
• Act as the customer contact point for quality matters in ongoing production, handling quality communications/escalations and responding to customer audits.

QRQC / Non-conformity Handling

• Operate QRQC (Quick Response Quality Control) and participate in plant and supplier QRQC.
• Respond swiftly to 0km defects, field/warranty defects, and supplier-caused incidents, driving root cause analysis, FTA, PDCA, and recurrence prevention.
• Manage Warranty QRQC, warranty cases, and sorting companies as needed.

Supplier Quality

• Explain and guide quality requirements to suppliers, review analysis results of returned parts, and instruct on improvements.
• Collaborate with the PG SQA network to obtain FTAs and follow up on PDCA actions.

Quality Organization, Systems, and Projects

• Manage the site's quality network and lead Quality Engineers & Technicians. Drive quality improvements through quality system audits, Gemba, OJT, Layered Process Audits, StEDE, Reverse-FMEA, etc.
• Participate in new projects and change management to verify compliance with quality and customer requirements.
• Enforce strict 4M change management and lead quality requirements across projects and changes.

Role / Responsibilities Serve as the customer representative for quality within Valeo, collaborating with internal and external stakeholders to lead everything from quality issue communications/escalations to improvement initiatives.

Career Path

• Position overseeing overall quality assurance for the plant
• Warranty Quality operations across the Asia Region
• Future opportunities to get involved in project management

Team Structure

• The team for this position consists of approximately 6 members
• Responsible for managing team members

Company Culture / Atmosphere

• As a Quality Assurance role, the environment demands strong communication skills with customers and the ability to address quality challenges
• International workplace with foreign team members present

Work Style

• On-site (Office attendance)
• Business Trips: Infrequent (Communication is primarily handled via email and web meetings)

Required

• Warranty Quality experience in the automotive industry: 10+ years
• Knowledge of FTA
• Understanding of Quality Tools: FMEA, Control Plan, Working Instruction
• Management experience
• Work/interaction experience with JOEMs
• English: Business level (emails, meetings)
• Japanese: Business level (communication with OEMs, etc.)

Job Details

Quality - Operations Tactical Organization: Site Schedule: Full time Employee Status: Regular Job Type: Permanent contract Job Posting Date: 2026-09-17

Join Us Being part of our team, you will join:

• one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
• a multi-cultural environment that values diversity and international collaboration
• more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
• a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

Valeo information: https://www.valeo.com