Warranty Manager Europe

Warranty Manager Europe

Responsibilities

• You support in the development of the warranty strategy for the European Sales Company smart Europe GmbH and create and maintain regional warranty policies for smart Europe Legal Entities. You stay on top of current trends in the field of warranty and use your knowledge to identify problems and forthcoming issues for constantly improving process efficiency. You handle warranty escalations, resolving system and process issues in coordination with relevant stakeholders. You implement benchmarking and analysis of market and competitor data to understand warranty trends in order to continuously improve our internal warranty system, covering parts, pricing, audits and claim quality. You manage warranty projects and audits from kick-off through reporting, including related IT tickets. You coordinate the monthly reporting for EU markets based on the data collected (summarize, review, control and report the data). You perform general business analysis on warranty and goodwill related topics and prepare internal documents as required by management. You support the European Legal Entities as contact person for warranty-related topics (claim processing and technical expertise). You enjoy working with numbers and focus on every small detail to identify the root cause. You interact with engineering and quality teams (HQ) for quality issues.

• What you bring along

• You have a University degree in Engineering or Finance. You have 2+ years of operative experience in the area of warranty workshop processes as well as respective rules and guidelines. You are familiar with financial processes related to warranty processing and able to apply them across EU countries. You are experienced with implementing KPIs, controlling methods and onsite audits. Ideally, you have gained experience with the implementation of an IT tool within the Aftersales environment. You have automotive technical know-how, preferably with electrical vehicles. You understand what customer dedication means. You are equipped with a pioneering spirit: you challenge the status quo, strive for innovation, and engage in active and creative exploration. You enjoy working in a complex, dynamic and international environment with an agile culture. Your English is perfect, and fluency in a non-German European language or Mandarin is a plus. You respond calmly in stressful situations and effectively manage multiple priorities and shorter deadlines. You are willing to travel as part of your job to engage directly with the markets.

• We’re building a workplace where amazing people like you can do their best work. Together with us, you enjoy an agile working atmosphere with cross-European responsibilities. We’re creating a culture where personal and professional growth are as important as business growth. Together with us, you’ll build a diverse and inclusive environment where you feel you belong. We empower you to have ownership over work that directly impacts business. Together with us, you move fast and learn even faster; we emphasize on people and diversity. We expressly welcome applications from people with disabilities.