About this role
Job Description:
Manage manual claims process for entry into warranty website. Process and maintain warranty paperwork to ensure proper documentation and criteria for claims.Primary Duties:
- Delivers a high level of customer service to exceed customer needs consistently.
- Enters accurate, valid and complete information for warranty claims.
- Works with customers and internal staff on RGA and RGA billing.
- Ensures customer satisfaction and provide professional customer support.
- Orders entry to provide support to other departments as needed.
- Assists with any clerical duties.
Job Requirements
Education and Experience Requirements:
- Requires a high school diploma or general education degree (GED);
- Experience in customer service or a related field,
- HVAC industry experience helpful.
Knowledge, Skills, and Abilities:
- Stay calm when customers are stressed or upset.
- Enter orders to provide support to other departments as needed.
- Process claims in high volume times.
- Strong organizational skills.
- Strong customer communication and customer service orientation
- Ability to execute multiple tasks simultaneously under time pressure.
- Ability to communicate effectively in writing and verbally
Essential and Physical Functions:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds at times.
- Some travel is expected.
Disclaimer:
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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
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Duties, responsibilities and activities may change at a time with or without notice.
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This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions.
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The company reserves the right to revise this job description at any time.
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The employee must be able to perform the essential functions of the position satisfactorily.
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If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.