About this role
Warranty Claim Coordinator
Budapest, Hungary — thyssenkrupp Components Technology Hungary Kft
Job details
Type of contract: Full-time, Permanent
Experience level: Professionals
Remote work: Hybrid
Job field: Engineering & Science
Status: Ongoing recruitment, entry date flexible
Posting date: 2026/08/24
Job number: HU_RS_01580
Your responsibilities
- Act as the single point of contact for customers regarding 0 km and field complaints.
- Lead and coordinate the 8D process, root cause analysis, corrective actions, and warranty claims.
- Coordinate cross-functional teams across plants, development, suppliers, and internal quality functions.
- Monitor complaint-related KPIs, trends, analysis times, and warranty costs.
- Coordinate customer complaint meetings and supplier-related topics.
- Drive continuous improvement, lessons learned, and process optimization.
- Act as the first escalation point for customers and internal stakeholders.
- Coordinate Customer Complaint Board (CCB) meetings.
- Monitor and report analysis times, trends, and relevant quality KPIs to management and the respective organizational units.
Your profile
- University degree in Engineering or comparable relevant technical qualification/experience.