Warranty Administrator

Job title: Warranty Administrator

About the Role Volvo Construction Equipment & Services (VCES) is seeking a detail-oriented and proactive Warranty Administrator to support California operations. This role ensures timely and accurate processing of warranty claims in accordance with manufacturer guidelines, with a strong focus on maximizing claim recovery. The ideal candidate is organized, analytical, and a collaborative team player who can build strong relationships across departments and with manufacturer partners.

What You'll Do

• Build and maintain strong working relationships with manufacturer warranty representatives.
• Review warranty repair orders for accuracy, completeness, and compliance with policies.
• Research and utilize manufacturer databases, special warranty programs, and policies.
• Accurately enter and submit warranty claims, with complete documentation and supporting materials.
• Verify repair history to prevent duplicate claims.
• Prepare and submit warranty claims efficiently to achieve 98%+ of claimable dollars.
• Resolve claim issues in collaboration with the Corporate Warranty Manager.
• Review returned/rejected claims and prepare appeals as needed.
• Monitor claim status, including submissions, approvals, rejections, and payments.
• Maintain record logs of claims, parts to be returned or scrapped, and warranty tracking systems.
• Maintain warranty accounts receivable schedule and journal entries.
• Register machines in manufacturers’ portal and track warranty coverages.
• Ensure proper documentation and electronic file management.
• Stay current on warranty policies, terminology, and procedures.
• Participate in training and professional development opportunities.
• Be proactive and work independently to meet business expectations.
• Maintain a strong commitment to professionalism, loyalty, quality of work, attention to detail and confidentiality.
• Perform additional duties as assigned.

What We're Looking For

• High school diploma or equivalent required; Associate degree preferred.
• 3+ years of related experience preferred.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with Data Management Systems.
• Strong numerical, analytical and organizational skills.
• Excellent attention to detail and ability to multitask.
• Problem-solving and troubleshooting capabilities.
• Strong written and verbal communication skills.
• Strong interpersonal skills.
• Ability to work independently within established processes and guidelines.
• Professionalism, confidentiality, and commitment to quality work.

Nice to Have

• Associate degree preferred.
• Professionalism, confidentiality, and commitment to quality work.

Compensation & Benefits

• Base pay is set at $30.00 - $34.00/hour, and where applicable, bonus eligible.
• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Volvo Group University for professional development.
• Programs that make today’s challenging reality of combining work and personal life easier.