Warehouse Support Specialist

As a member of the ShipBob Team, you will grow with an Ownership Mindset and collaborate with peers and leaders to drive results that move the needle for ShipBob, our merchants, and your own professional growth. We emphasize a high-performance culture with clear purpose, accountability, and shared goals, celebrating milestones together and learning from setbacks.

Location: 21803 Authority Way, Riverside, CA 92508

Hours/Shift: Monday - Friday, Day Shift

Compensation: 24 per hour

Role Description: This is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Operations Manager, Fulfillment Operations, who also serves as the backup for this role.

What you’ll do

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by partner personnel and front line team members and Merchant Care teams.
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
• Visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
• Schedule daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site to its final destination.
• Check in and check out drivers for all IB and OB activity coming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
• Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• 1+ years of warehouse experience in a fast-paced environment.
• Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
• Ability to work with critical timelines.
• Possess effective communication skills, both verbal and written.
• Ability to work professionally with internal and external stakeholders.
• Excellent attention to detail.
• Proficiency with Microsoft Excel.
• Ability to multi-task and prioritize independently.
• Ability to work independently without direct supervision onsite.
• Ability to lift 50 lbs without any heal limitations.
• Able to stand and walk continuously during a 8-10 hour shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pull frequently.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• 401K Match
• Weekly paycheck with paid overtime eligibility
• Pay Progression Program
• Paid Time Off & Sick Time Off
• Comprehensive benefits package
• See Our High-Performing Culture at ShipBob

About You:

• Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

• Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page.

• ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors and is one of the fastest-growing tech companies headquartered in Chicago.

• At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn’t a pilot or a perk for select teams. It’s standard for everyone. We believe innovation isn’t owned by one department. Whether you’re in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

• ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.