Warehouse Operations Manager

Warehouse Operations Manager

About the role

What You'll Do

• Manage day-to-day warehouse operations while ensuring accurate inventory records.

• Monitor end-to-end order dispatches and delivery timelines across multiple logistics partners.

• Prepare and analyze daily, weekly, and monthly MIS reports to track inventory performance, warehouse efficiency, and logistics KPIs.

• Reconcile physical inventory with system records and investigate stock count discrepancies.

• Perform root cause analysis to identify recurring inventory gaps and delivery bottlenecks, and recommend corrective and preventive actions.

• Investigate delivery exceptions, failed shipments, and SLA breaches to determine root causes and implement corrective actions.

• Leverage Advanced Excel to analyze inventory and logistics trends, build dashboards, and provide actionable business insights.

• Identify, investigate, and resolve stock count gaps through data analysis, root cause identification, and process improvements to ensure high inventory accuracy.

• Work closely with procurement, warehouse, logistics, operations, customer support, finance teams, and courier partners to ensure seamless inventory movement and on-time order fulfillment.

• Drive initiatives to improve inventory accuracy, warehouse productivity, delivery turnaround times, and overall process efficiency.

• Maintain proper documentation and ensure adherence to inventory control procedures and warehouse best practices

• What We're Looking For

• 3+ years of experience in Warehouse Operations, Inventory Management, Logistics, or Supply Chain.

• Strong expertise in Advanced Excel (Pivot Tables, XLOOKUP, INDEX-MATCH, dashboards, MIS reporting, and data analysis).

• Proven experience identifying and resolving stock count discrepancies and delivery gaps through structured analysis.

• Strong analytical mindset with the ability to identify patterns, investigate issues, and implement long-term process improvements.

• Experience working with ERP, WMS, OMS, or inventory/logistics management systems.

• Excellent communication and stakeholder management skills, with the ability to coordinate across internal teams and external courier partners.

• Ability to thrive in a fast-paced environment while managing multiple operational priorities.

• Preferred

• Experience in D2C, E-commerce, Beauty, Cosmetics, FMCG, Retail, or Consumer Brands is preferred, though candidates from other industries with strong warehouse/logistics experience are equally welcome.

• Familiarity with warehouse KPIs, inventory audits, cycle counting, courier aggregators, and process optimization methodologies is an added advantage.

• Must-have skills

• Warehouse OperationsInventory ManagementLogistics

• Good-to-have skills

• XLOOKUPINDEX-MATCHExcel OR Advanced Excel