Warehouse Manager

Warehouse Manager

In this role, you would be responsible for:

• Warehouse Space & Racking Controls

• Ensuring rented warehouse racks and paid storage space are used exclusively for items of value—finished goods, saleable inventory, and materials with recognised book value

• Conducting periodic rack utilisation audits and reallocating or clearing any rented space holding non-qualifying items

• Maintaining an accurate rack/bin-location map always reconciled against the WMS/ERP system

• Marketing Merchandise Control

• Ensuring every category of marketing merchandise held in the warehouse is covered by a signed Service Level Agreement (SLA) specifying the goods-in receiving process, required documentation, and maximum allowable storage period

• Tracking merchandise against SLA storage limits and proactively flagging, escalating, and clearing any merchandise approaching or exceeding its maximum storage time

• Declining to receive marketing merchandise where no valid SLA exists, escalating to management before accepting any exception

• Inventory Ageing & Obsolescence Management

• Collaborating with Finance to produce and publish a monthly Inventory Ageing Report, giving management full visibility of inventory at risk

• Reviewing the ageing report monthly with Finance and relevant stakeholders to agree corrective actions and track them to closure

• Fully implementing the company Disposal Policy, ensuring obsolete, damaged, or written-off items are continually identified and disposed of within policy timelines with complete documentation and approvals

• Maintaining a disposal register/tracker and reporting disposal volumes, values, and ageing trends to management monthly

• Imports & Logistics Compliance

• Coordinating inbound logistics with clearing agents, customs authorities, and government bodies to ensure smooth, compliant, and timely clearance of goods across borders

• Ensuring all import documentation (bills of lading, customs declarations, duty remission paperwork, permits) is accurate, complete, and audit-ready

• Executing duty remission and applicable customs schemes accurately, monitoring compliance conditions on an ongoing basis to protect the organisation from retrospective duty claims or penalties

• Escalating any compliance risk, customs query, or regulatory exposure to management and Finance/Legal without delay

• Establishing and enforcing standards for outbound logistics to ensure timely, accurate, and properly documented delivery of products

• Inventory & Warehouse Operations

• Enforcing day-to-day inventory management practices (goods-in, put-away, picking, cycle counts, stock reconciliation) that ensure accuracy, transparency, and audit-readiness of stock records

• Leading root-cause investigation and corrective action on stock discrepancies, shrinkage, or unexplained variances

• Driving continuous improvement in warehouse processes to reduce cost, error rates, and turnaround time without compromising control

-3rd Party Relations Management

• Ensuring 3rd party SLAs—including courier services and order processing—are adhered to fully without compromise

• Ensuring warehouse-related 3rd party contracts and agreements are renewed and updated on time

• Ensuring all claims to 3rd parties are lodged accurately and on time

• Regularly verifying that billing done by 3rd parties for warehouse and logistics functions is accurate and timely

• People Management

• Training, coaching, and professionally developing all warehouse and logistics staff including Warehouse/Inventory Officers, Reverse Logistics Officers, Imports & Logistics Officers, and casual/contract staff

• Setting clear performance objectives, conducting regular performance reviews, and managing underperformance fairly and promptly

• Building a culture of accountability, integrity, and continuous improvement within the warehouse and logistics team

• Planning shift and resource coverage to always ensure adequate supervision and segregation of duties

• Health, Safety & Compliance

• Ensuring all warehouse and logistics activities comply with health and safety regulations and company policies

• Ensuring the warehouse passes internal and external audits (finance, health & safety, customs) with no material findings

• Owning and closing out audit action points within agreed timelines

This is a managerial role (Job Band C2) based in Nairobi, Kenya, within the Warehouse & Logistics department. If successful, you would be reporting to the Head of Manufacturing. Your direct reports include Warehouse Officers, Reverse Logistics Officers, and Imports & Logistics Officers.

Your application should demonstrate:

Required Education & Experience

• Bachelor’s degree (B.Com/BSc) in Supply Chain Management, Logistics, Business Administration, or a related field
• 5–8 years of progressive experience in warehouse, logistics, or supply chain management
• At least 2 years in a supervisory or managerial role
• Demonstrated experience in inventory controls, customs clearance, duty remission schemes, and cross-border logistics

Required Skills

• Strong knowledge of customs regulations, clearing procedures, and duty remission schemes, with ability to liaise effectively with clearing agents, customs authorities, and government bodies

• Demonstrated ability to enforce inventory and warehouse controls including racking discipline, SLA management, ageing analysis, and disposal policy execution

• Good understanding of finance procedures for stock valuation, ageing reporting, and disposal sign-off

• Excellent organisational and planning skills with strong attention to detail and accuracy

• Strong problem-solving, analytical, and numerical skills

• High proficiency in spreadsheet and data processing tools including Excel and Dynamics 365

• Strong leadership and people-management skills with a track record of developing and managing teams professionally

• Exceptional work ethic and integrity — you enforce controls even when it’s inconvenient

• Self-motivated with ability to prioritise and manage competing deadlines in a fast-paced environment

• Preferred Skills & Qualifications

• Working knowledge of duty remission and customs bonded warehousing schemes within East Africa

• Experience operating an ERP/WMS platform (e.g., Microsoft Dynamics 365, SAP, or similar)

• Familiarity with Lean, 5S, or continuous improvement methodologies in a warehousing environment

• Prior exposure to FMCG, manufacturing, or distribution supply chains operating in African markets

• Professional certification such as CIPS, CILT, or APICS/CSCP is an added advantage

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