Waitress

Waitress at Khadasha Innovations Africa

Khadasha Africa is a strategic innovation and capacity-building firm dedicated to empowering organisations across Africa to operate more effectively, think more creatively, and scale sustainably.

Waitress

• Job Type Full Time
• Qualification Secondary School (SSCE)
• Experience
• Location Lagos
• Job Field Food, Beverage and Hospitality

Job Summary

We are seeking a friendly, attentive and customer-focused Waitress to provide excellent food and beverage service to hotel guests. The successful candidate will be responsible for taking and serving orders accurately, maintaining clean and well-presented dining areas, responding to guest requests and ensuring a positive and professional dining experience.

Key Responsibilities

• Welcome guests and provide courteous, professional service.

• Present menus, explain available meals and beverages, and take accurate orders.

• Serve food and drinks promptly and according to established service standards.

• Set, clear, and maintain tables before, during, and after service.

• Respond to guest requests, questions, and complaints professionally.

• Process payments and operate the POS system where required.

• Coordinate with the kitchen and rooftop/service team to ensure timely order delivery.

• Maintain cleanliness and hygiene within the dining and service areas.

• Monitor guest needs throughout their visit and provide appropriate assistance.

• Follow hotel policies, food safety requirements, and service procedures.

• Performance Expectations

• Provide prompt, courteous, and professional service to guests.

• Take orders accurately and ensure timely delivery.

• Maintain clean and properly arranged tables and service areas.

• Demonstrate good knowledge of menu items and available services.

• Handle guest requests and complaints professionally.

• Maintain compliance with hygiene, grooming, and service standards.

• Minimise order errors, delays, and avoidable customer complaints.

• Support other service staff during busy periods.

Requirements

Qualifications and Experience

• Minimum of SSCE / WAEC or equivalent qualification.
• Previous experience as a Waitress, Server, or in a similar hospitality/customer service role is preferred.
• Basic knowledge of food and beverage service procedures.
• Experience using a POS system is an added advantage.
• Good communication and interpersonal skills.
• Must be well-groomed, courteous, and customer-focused.
• Ability to work flexible hours, weekends, and public holidays when required.

Core Skills:

• Excellent customer service and guest interaction.

• Food and beverage service.

• Taking and processing guest orders accurately.

• Menu knowledge and ability to make recommendations.

• Table setup, service, and clearing.

• Basic cash handling and POS operation.

• Food hygiene and safety practices.

• Complaint handling and problem-solving.

• Good communication, teamwork, and attention to detail.

• Ability to work efficiently in a fast-paced environment.

• Deadline: Oct 10, 2026

• Subject of your Application

• Your cover letter

• Attach your CV/Doc

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