Waiter

Waiter at Philban Consulting

PHIL-BAN Nigeria Limited is a business consulting, corporate communications, direct and interactive marketing consultant, strategy and business solutions organization. We have a track- record of achievement in various engagements cutting across government, Schools and blue- chip corporate concerns.

Waiter

• Job Type Full Time
• Qualification
• Experience
• Location Lagos
• Job Field Food, Beverage and Hospitality

Job Summary

• The Waiter is responsible for providing professional, friendly, and efficient food and beverage service to guests.
• The role involves taking orders, serving food and beverages, maintaining cleanliness and presentation of the dining area, responding to guest requests, and ensuring a positive dining experience in accordance with the property's service standards.

Key Responsibilities

• Welcome and acknowledge guests promptly in a warm and professional manner.

• Escort guests to their tables and provide menus where applicable.

• Explain menu items, daily specials, promotions, and available beverages accurately.

• Take food and beverage orders carefully and enter them correctly into the Point-of-Sale (POS) system or appropriate ordering system.

• Confirm special requests, dietary requirements, allergies, and food preferences with guests and communicate them clearly to the kitchen.

• Serve food and beverages according to established service standards and proper sequence of service.

• Ensure orders are presented correctly, attractively, and at the appropriate temperature.

• Check on guests during their meal to ensure satisfaction and respond promptly to additional requests.

• Clear used plates, glasses, and cutlery efficiently and discreetly.

• Maintain clean, organized, and properly set tables throughout service.

• Reset tables promptly after guests leave.

• Provide accurate information regarding menu ingredients and preparation when requested.

• Handle guest complaints and concerns courteously and refer issues to the Restaurant Supervisor or Manager when necessary.

• Process guest bills accurately and handle cash, credit cards, or other approved payment methods in accordance with company procedures.

• Ensure all bills are properly posted, settled, and accounted for.

• Maintain appropriate knowledge of food and beverage products, prices, promotions, and service procedures.

• Replenish condiments, napkins, cutlery, glassware, and other service items as required.

• Maintain cleanliness of service stations, side stations, dining areas, and assigned equipment.

• Follow proper food safety, hygiene, sanitation, and personal grooming standards.

• Handle crockery, glassware, cutlery, and service equipment carefully to minimize breakage and losses.

• Follow responsible service procedures and immediately report any unusual guest or operational concerns to the supervisor.

• Coordinate effectively with the kitchen, bar, cashier, hostess, and other Food & Beverage team members.

• Assist with setting up and breaking down restaurant areas for breakfast, lunch, dinner, banquets, conferences, and special events.

• Participate in stock-taking and report shortages or damaged items to the supervisor.

• Comply with all company policies, procedures, health and safety regulations, and security requirements.

• Maintain confidentiality regarding guests and company information.

• Perform other duties reasonably assigned by the supervisor or management.

• Performance Indicators

• Guest satisfaction and feedback

• Accuracy of orders and bills

• Speed and efficiency of service

• Compliance with service standards

• Cleanliness and presentation of assigned areas

• Proper handling of equipment and company property

• Teamwork and communication

• Attendance, punctuality, and overall conduct

• Qualifications and Experience

• Secondary school certificate or equivalent qualification.

• Certificate or diploma in Hospitality Management, Catering, Food & Beverage, or a related field is an advantage.

• Previous experience as a waiter, server, or in a similar customer-service role is preferred.

• Experience in a hotel, restaurant, lounge, or other hospitality environment is an advantage.

• Basic knowledge of food and beverage service procedures.

• Basic computer/POS knowledge is an advantage.

• Ability to work flexible shifts, including weekends and public holidays.

Key Competencies:

• Excellent customer service

• Good communication skills

• Professional appearance and grooming

• Product knowledge

• Attention to detail

• Teamwork and cooperation

• Speed and efficiency

• Patience and courtesy

• Cash-handling accuracy

• Ability to work under pressure

• Problem-solving skills

• Reliability and punctuality

• Positive and professional attitude.

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