About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Client specific toles and responsibilities:
Inbound Support
- Receiving calls from client and address their concern / refill prescription
Verification
- Calling clients for verification and process new prescription called in by the vet / doctor.
Customer Support
- Provides customer support through different communication channels (phone, email, chat).
- Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.
- Collaborates with colleagues and different departments to resolve complex issues
- Maintains accurate records on customer interactions, transaction, feedback, etc.
Requirements
- At least 6 months BPO experience handling any US Healthcare campaign
- Excellent English communication skills (Oral and Written)
- Must be Detail Oriented
- Ability to multitask (taking in calls and responding to email)
- organized and keen attention to details
- Must know how to use MS Word, Excel, Outlook
- Willing to work ONSITE in Buendia, Makati
- Amenable working night shifts
Benefits
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What can we offer you?
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Competitive salary and benefits
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Health Insurance with free dependents*
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10%-night differential
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Attendance Bonus
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Paid time off
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Convertible to cash leave credits
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Performance Appraisal
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Work-life balance
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A focus on growing your career path with us
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We encourage you to follow your passions and learn new skills
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Our commitment to you
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Strong culture and values-driven leadership
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We create opportunities for you to learn and grow at any stage of your career
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Continuous learning and innovation
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We foster an all inclusive environment where everyone thrives