Voice AI Evals - Lead
About this role
About the job
Uplers is mandated by Confido Health to recruit a Voice AI Evals - Lead for their NYC office.
About Confido Health
Confido Health is transforming healthcare administration through AI-powered automation.
We deploy intelligent voice agents that handle front-office and back-office workflows for specialty medical practices — from patient scheduling to revenue cycle tasks. Raised $13M, serving 1000+ sites in dental, ophthalmology, dermatology, and physical therapy. Weʼre scaling fast and redefining how healthcare communicates and operates.
Why this role exists
Confidoʼs voice agents are already live in production. The data infrastructure is live too:
ETL from Firebase, MongoDB, and Postgres into BigQuery; Metabase dashboards; task-level reporting; Cekura evals; Langfuse telemetry; and Prefect orchestration.
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