VISITOR INFOROMATION PROGRAM ASSISTANT II-KONA (DELEGATED)

VISITOR INFOROMATION PROGRAM ASSISTANT II-KONA (DELEGATED)

Salary: $3,471.00 - $5,133.00 Monthly

Location: Island of Hawaii

Job Type: Permanent Full-Time

Job Number: DOT-AIR-2026-40

Department: Transportation - Airports

Division: Airports

Opening Date: 09/15/2026

Closing Date: Continuous

Max Number of Applicants: 30

Description

• The Visitor Information Program Assistant II is responsible for speaking a designated language as well as the English language while conversing with the traveling public and others, and for providing interpreter services as required. This is in addition to the duties of the next lower level of this series.

• Minimum Qualification Requirements

• Basic Experience

• Applicants must possess experience which demonstrated the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill. This experience may be met from part-time and/or unpaid work. However, there must be evidence that participation was on continuous basis, but not necessarily on a full-time normal work basis. This requirement may also be met by possession of a high school diploma, or equivalent.

• General Experience

• One (1) year work experience which demonstrated positive evidence that applicants possess patience, tact, and an even temper in meeting and dealing with others. Examples of desirable experience may include, but are not limited to, experience providing hospitality of customer service catering to the traveling public.

• Special Language Requirement

• For Visitor Information Program Assistant II, in order to be considered for appointment and to enter on duty, applicants must possess knowledge of the ability to speak ONE of the following languages in addition to English: JAPANESE, MANDARIN, KOREAN, TAGALOG, HAWAIIAN, SAMOAN, SPANISH, FRENCH.

• Substitutions Allowed

• Successful completion of coursework from an accredited college or university may be substituted for the General Experience on the basis of fifteen (15) semester credit hours of coursework for six (6) months of General Experience, provided the coursework included at least three (3) semester credit hours of coursework in psychology, sociology, social work, or other behavioral science.

• Security Identification Display Area (SIDA) Clearance

• Federal Criminal History Records Check: In accordance with Federal regulations, persons who are being considered for employment in positions which require unescorted access to secured areas at the airport must undergo a pre-employment fingerprint-based criminal history record check. In order to be granted the SIDA clearance, prospective employees must not have been convicted, or found "not guilty by reason of insanity," of a disqualifying criminal offense within ten years from the date of the application. Upon recommendation for hire, prospective employees will be required to successfully undergo the fingerprint-based criminal history record check and be found free of disqualifying convictions during the preceding ten years.

• Other Information

• The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call for assistance.

• Public Service Loan Forgiveness (PSLF) Program

• The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please visit Federal Student Aid.

• Electronic Notification to Applicants

• The Department of Transportation (DOT) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.

• Testing Information

• The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

• In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

• Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of the application.

• Your job benefits with the State of Hawai'i

• The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.

• A summary of these benefits, which is based on full-time employment, is listed below.

• Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.

• With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.

• Paid Holidays

• You may be eligible for 13 paid holidays each year; 14 holidays during an election year.

• Paid Vacation

• You may earn vacation leave at a rate that