About this role
Overview
We are a leading travel management company with offices in Lagos, Abuja, Port Harcourt and Ibadan. We are looking for a detail-oriented, customer-focused Visa Officer to join our team.
Key Responsibilities
- Advise clients on visa requirements, categories and procedures for various destinations
- Review client documents for completeness, accuracy and compliance with embassy requirements
- Prepare and submit visa applications, and schedule client appointments
- Follow up on applications and keep clients updated until a decision is received
- Maintain accurate client records and application trackers
- Stay current with changes in visa policies, fees and processing times
- Work with the Sales and Operations teams to deliver an excellent client experience
Requirements
- HND or B.Sc. in any discipline (Social Sciences, Humanities, Tourism or International Relations is an advantage)
- 0-2 years’ experience in visa processing, travel, customer service or administration
- Strong attention to detail and document accuracy
- Excellent written and verbal communication skills
- Proficiency in MS Office and comfort with online application portals
- Ability to work under pressure and meet deadlines
- Integrity and a high level of confidentiality when handling client documents
What We Offer
- Structured training and career growth in a fast-growing travel company
- A professional, collaborative work environment