About this role
Section: Responsibilities
- Process and manage visa applications from documentation through submission and follow-up
- Review client documents for completeness, accuracy and consistency
- Advise clients on visa requirements and required supporting documents
- Coordinate embassy/visa centre appointments and submissions
- Track application status and provide timely client updates
- Identify documentation gaps, inconsistencies and potential risks before submission
- Handle flight reservations, ticketing, rebooking and cancellations where required
- Maintain accurate client and visa application records
- Escalate complex, sensitive or high-risk cases appropriately
Section: Requirements
- Minimum 2 years of hands-on visa processing experience
- Experience processing applications for international destinations such as the UK, USA, Canada, Schengen/European countries or other major destinations
- Working knowledge of Amadeus, Galileo or Sabre
- Strong understanding of visa documentation and application procedures
- Excellent attention to detail and document-review skills
- Strong client communication and follow-up skills
- Ability to manage multiple visa applications and deadlines simultaneously
- Ability to work independently while knowing when to escalate complex cases
Section: Important This is a Visa Officer position. Candidates whose experience is limited to airline ticketing, reservations or general travel consultancy without hands-on visa processing experience will not be considered.