Visa Officer

Visa Officer

Visa Officer

• Job Type Full Time
• Qualification BA/BSc/HND , OND
• Experience 1 - 3 years
• Location Lagos
• Job Field Travels and Tours

Key Responsibilities

• Advise clients on visa requirements, application procedures, documentation, fees, and processing timelines.
• Assess client documents to ensure they meet the requirements of the relevant embassy, consulate, or visa application centre.
• Prepare, review, and organize visa application documents before submission.
• Complete and submit visa application forms accurately.
• Schedule visa appointments, biometrics, interviews, and other required processes.
• Monitor visa applications and provide clients with timely updates on their application status.
• Liaise with embassies, consulates, visa centres, and relevant authorities when necessary.
• Identify missing, inconsistent, or inaccurate information and guide clients on necessary corrections.
• Maintain proper records of client applications, documents, payments, and application outcomes.
• Keep up to date with changes in visa policies, requirements, fees, and application procedures.
• Ensure client information and documents are handled confidentially.
• Follow up on pending applications and communicate delays or additional requirements to clients.
• Assist clients with visa-related enquiries and provide professional customer service.
• Maintain accurate reports of submitted, approved, refused, and pending applications.
• Work closely with the Ticketing and Holiday teams to ensure visa and travel arrangements are properly coordinated.
• Perform other visa-related duties assigned by the supervisor or management.

Requirements

• B.Sc., HND, or OND in Travel & Tourism, International Relations, Business Administration, or a related field with 1 – 3 years of visa processing or travel agency experience is an advantage.
• Good knowledge of visa application procedures and documentation requirements.
• Strong research and attention-to-detail skills.
• Excellent written and verbal communication skills.
• Good computer and internet skills.
• Strong organizational and record-keeping abilities.
• Ability to handle confidential client information professionally.
• Ability to work under pressure and meet application deadlines.
• Professional, patient, proactive, and customer-focused attitude.