About this role
About the Organization
The Client is a U.S.-based law firm specializing in immigration and business law. The firm supports individuals and businesses through structured legal processes, documentation, and client coordination. The owner is seeking a long-term Virtual Assistant who can provide reliable administrative support and take initiative in day-to-day operations.
Role Overview This is not a high-volume call center role. Instead, this position focuses on organized client follow-ups, CRM management, document coordination, and supporting the owner and paralegals to ensure smooth workflow. The ideal candidate is proactive, detail-oriented, and comfortable managing communications through GoHighLevel while keeping everything organized and up to date.
Key Responsibilities
- Manage incoming and outgoing calls and text messages through GoHighLevel
- Follow up with new leads and update CRM notes accurately
- Send engagement letters and client checklists as needed
- Keep client records organized and complete
- Provide regular updates to the owner regarding client activity
- Coordinate with paralegals for minor administrative tasks (e.g., sending FedEx labels, preparing checklists)
- Ensure no leads or tasks fall through the cracks
- Requirements
Must-Have Qualifications:
- Previous experience as a Virtual Assistant or Administrative Assistant
- Strong English communication skills (verbal and written)
- Experience using CRM systems (GoHighLevel experience is a strong advantage)
- Highly organized with strong attention to detail
- Able to work independently and take initiative
Ideal Candidate Profile:
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Proactive and anticipates needs without constant instruction
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Follows up consistently and keeps tasks moving
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Calm, professional, and confident when speaking with clients
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Interested in long-term stability and growth
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Benefits
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Opportunities for growth and advancement
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Competitive compensation package, including HMO
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Paid time off, including US holidays and vacation
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Full-time
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Remote (Philippines-based)