About this role
Job title: Virtual Banker Africa China Banking
Company: Stanbic IBTC Bank
Location: NG, LA, Lagos, Ilupeju Industrial Avenue
Business Segment: Business & Commercial Banking
Job Type: Full-time
Compensation: GBP 1,200,000 - yearly
Job Ref ID: 80454661A-0001
Date Posted: 11/2/2026
Job Description
- To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
- This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Qualifications
- B.Sc in Social Science or related field.
- Masters and Professional certifications can be an added advantage.
Experience
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Mandarin speaking.
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1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
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Experience in telecommunications Support.
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Understanding of Stanbic IBTC’s products and services.
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Conceptual and practical knowledge of credit procedures, policies, and standards
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Computer literacy, particularly with Microsoft Word, Excel and Power Point
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Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies:
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Banking Process & Procedures
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Customer Understanding (Consumer Banking)
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Product Knowledge (Consumer Banking)
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Active Listening
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Query Resolution
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Our Commitment to Diversity, Equity and Inclusion
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Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.