Virtual Assistant - Customer Service

Job title: Virtual Assistant - Customer Service

Stellar Staff is actively seeking a dedicated Virtual Assistant to join our remote customer service team.

In this role, you will be instrumental in managing customer inquiries, coordinating appointments, and ensuring smooth daily operations. Your contributions will directly impact client satisfaction and the efficiency of our partner businesses.

We are looking for individuals who are proactive, organized, and possess excellent communication skills to excel in a virtual environment.

About the Company

Stellar Staff is a dynamic organization focused on connecting businesses with exceptional remote talent. We specialize in providing skilled professionals for various roles, enabling companies to scale their operations efficiently and effectively.

Our mission is to empower businesses by offering access to a global pool of qualified candidates, ensuring seamless integration into their teams. We pride ourselves on facilitating productive and long-lasting professional relationships.

Job Description Stellar Staff is actively seeking a dedicated Virtual Assistant to join our remote customer service team.

In this role, you will be instrumental in managing customer inquiries, coordinating appointments, and ensuring smooth daily operations. Your contributions will directly impact client satisfaction and the efficiency of our partner businesses.

We are looking for individuals who are proactive, organized, and possess excellent communication skills to excel in a virtual environment.

Required Skills

• customer service virtual assistance inbound call handling appointment settings scheduling sales support CRM systems scheduling tools email spreadsheets cloud-based phone systems online applications

Key Responsibilities

• Handle inbound customer calls and inquiries.
• Book appointments and coordinate schedules.
• Follow up with leads and provide sales support.
• Utilize CRM systems and other online applications for daily tasks.
• Provide initial weekend and overflow coverage, transitioning to regular weekday coverage aligned with US business hours.

Qualifications

• At least 2 years of experience in customer service, virtual assistance, inbound call handling, appointment setting, scheduling, sales support, or a related role.

• Proven experience handling inbound customer calls and inquiries.

• Demonstrated ability in booking appointments and coordinating schedules.

• Proficiency in using CRM systems, scheduling tools, email, spreadsheets, cloud-based phone systems, and other online applications.

• Willingness to provide initial weekend and overflow coverage.

• About This Role

• The customer service industry is experiencing significant growth, driven by the demand for efficient remote support solutions. This role is crucial for maintaining high customer satisfaction and operational efficiency. Key technical skills include CRM proficiency, appointment setting, inbound call handling, and schedule coordination. Your impact will directly influence customer retention and business scalability by ensuring seamless client interactions and support. This position offers a unique opportunity to contribute to a growing remote-first team, focusing on delivering exceptional service.

• Who Should Apply

• How to Stand Out When Applying

• Posted Date

• October 26, 2026