About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Under the direction of the VIP Services Manager, the incumbent is responsible for performing the daily operations of VIP Services and, in addition, assisting in VIP Check-In.
ESSENTIAL JOB FUNCTIONS:
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Daily work assignments of VIP Services staff.
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Reviews and coordinates updates for VIP arrivals/departures throughout the property—play evaluation.
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Provides exceptional guest service that differentiates us from the competition.
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Responsible for quality, consistency, and presentation of all products delivered to guests.
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Adhere to the highest levels of guest service and ensure staff do the same.
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Respond to special requests from guests, as well as guest complaints and inquiries, in a calm, prompt, courteous manner.
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Develop department members’ knowledge and skills through education and training.
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Running and maintaining multiple reports (occupancy avail/comp criteria, Suites, Limo, Entertainment Pacing, Non-Zero)
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Assist with the Collections Department
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Entertainment – Play evaluation, ticket assignments, meetings with box office, ticket distribution.
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Special Events
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Kronos, Salesforce, 7 rooms (restaurants & beach rentals)
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Call center host request and distributing high-end offers booked to Player Development
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Performs other duties as assigned. BENEFITS INCLUDE:
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Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
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401K with match
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Paid Time Off
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Holiday Pay
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Free Meals, Free Uniforms, Free Parking
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Discounts at Hard Rock properties around the globe
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All team members are eligible to participate in the discretionary annual bonus program
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Training and leadership development programs
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Salary range: $42,000-$52,000