About this role
About the Role Live Nation is seeking a VIP Host for House of Blues Anaheim to sell VIP upgrades and deliver premium experiences to general admission concert patrons on show nights. You will manage the end-to-end VIP experience—from sales and payment processing to check-in and on-site guest relations—ensuring every guest enjoys a memorable, high-touch experience. What You'll Do
- Sell VIP upgrades, premium seats, priority entry and other premium experiences to General Admission patrons on show nights.
- Handle the sale from pitch, payment processing, to experience fulfillment.
- Check in, escort, and assist VIP clientele throughout venue visits to ensure a VIP experience.
- Anticipate VIP client needs to ensure guest satisfaction.
- Recognize Foundation Members, Live Nation Executives and VIP clients to show appreciation for membership and patronage.
- Build strong relationships with Foundation Room members and VIP clients.
- Utilize and develop CRM program for House of Blues VIP Clientele.
- Coordinate operations on show night with Operations Director, servers, and security to deliver premium experiences.
- Execute nightly VIP setup including check-in, VIP seating areas, VIP table-top personalization and VIP area signage as needed.
- Maintain articulate vocabulary and adapt/socialize with current audience.
- Maintain exemplary grooming standards. What We're Looking For
- Experience in selling premium experiences or high-touch guest services is preferred.
- Excellent communication and customer service skills with the ability to build relationships.
- Strong organizational skills and ability to coordinate with venue operations, servers, and security.
- Proficiency with CRM programs or willingness to develop a CRM program for VIP clientele.
- Professional grooming and presenting appearance. Compensation & Benefits
- Perks include free concert tickets.
- Dog-friendly offices and progressive benefits like student loan reimbursement and adoption/fertility support.