About this role
VIP Guest Service Staff (VIP Guest Service Team – CINEMAS) in Lekki, Lagos.
Overview
VIP Guest Service Staff for CINEMAS in Lekki, Lagos.
Key Responsibilities
- Welcome and provide personalised assistance to VIP guests.
- Ensure a smooth and exceptional guest experience from arrival to departure.
- Assist guests with bookings, seating, food and beverage requests, and general enquiries.
- Handle guest concerns professionally and escalate issues where necessary.
- Maintain the cleanliness, presentation, and readiness of the VIP area.
- Build positive relationships with VIP guests while maintaining confidentiality and professionalism.
- Support special events and VIP screenings when required.
Requirements
- Minimum of OND/NCE; HND/Bachelor’s degree is an added advantage.
- Previous experience in customer service, hospitality, luxury retail, restaurants, or entertainment is an advantage.
- Excellent communication and interpersonal skills.
- Well-groomed, confident, courteous, and professional in appearance and conduct.
- Strong customer service and relationship-management skills.
- Ability to attend to VIP guests with discretion, warmth, and attention to detail.
- Ability to remain calm and professional when handling customer requests or complaints.
- Good teamwork and problem-solving skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Willingness to work shifts, weekends, public holidays, and evenings.
- Candidates should be service-oriented, proactive, and attentive to guest needs.