About this role
Job title: VIP Concierge - HISTORY, Ottawa
About the Role Live Nation is seeking a VIP Concierge to join HISTORY Ottawa, a state-of-the-art venue with a capacity of up to 2000 hosting over 180 concerts and private events annually. You will play a key role in creating a warm, memorable guest experience for VIP guests and manage premium spaces.
What You'll Do
- Create a warm and inviting environment for all guests.
- Understand guest needs and be able to recommend various spaces throughout the venue to enhance their experience.
- Assist in the nightly sales and execution of VIP spaces.
- Maintain extensive knowledge of venue and event night details to maximize guest experience.
- Lead and direct guests to various areas of History in a personable and inclusive manner.
- Assist with executing event day operations within premium spaces – guestlist and registration, VIP experiences, handling vendors, talent and meet n’ greets.
- Read and assess situations from afar and intercept/help guests as needed.
- Accurately use and understand table management systems.
- Communicate with internal stakeholders on guest needs and information.
- Assist with opening or closing tasks as needed.
- Flexibility to perform other duties related to the role.
What We're Looking For
- 2+ years experience in a fast paced hospitality environment; VIP hospitality or concierge experience a strong asset.
- Strong preference for candidates with a sales background in retail or hospitality.
- You desire the need to make every guest experience memorable and special.
- Humble, kind-spirited and reliable with a passionate and confident attitude.
Nice to Have
- Experience using a reservation system; familiarity with SevenRooms is a strong asset.