About this role
About the Role Join The Fillmore New Orleans as a VIP Cocktail Server. You will anticipate guest needs, deliver beverages, and uphold safety and sanitation standards while providing top-tier service in a fast-paced live entertainment environment.
What You'll Do
- Anticipate and respond to guests’ needs
- Strong working knowledge of all beverages
- Answer guest questions, make recommendations, suggestively sell beverages and menu items; take orders
- Communicate drink orders to bar through Point of Sales system
- Deliver drinks, maneuvering trays through large crowds
- Maintain line of sight/atmosphere control by circulating through your work area throughout shift
- Remove dirty glasses and dishes from tables including the lifting/moving of bus tubs up to 25lbs
- Keep tables clean/wiped
- Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
- Maintain Fillmore New Orleans safety and sanitation standards
- Follow housekeeping standards per the policy
- Keep current on all standard operating procedures
- Request identification from any guest who appears to be under 30 years of age
- Ensure responsible alcohol service per local ordinance alcohol awareness training and Fillmore alcohol policies
- Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
- Receive payment and process cash, credit card or Traveler’s checks transactions according to Fillmore policy
- Ensure that comp and void checks are processed according to Fillmore policy
- Articulate vocabulary with the ability to adapt and socialize with current audience
- Exemplary and professional grooming standards
- Assist other servers and staff as needed
- Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift
- Ability to understand and execute flawlessly the standards and procedures of Bottle Service
What We're Looking For
- High School Diploma