About this role
About the Role The VIP - Ancillary Sales Supervisor will supervise and sell VIP seat upgrades, priority entry and various premium upgrade products and experiences to General Admission concert patrons every night. They will build strong relationships with VIP clients, coordinate with the VIP team and all internal departments, and ensure premium experiences are delivered through efficient show operations.
What You'll Do
- Supervise and Sell VIP Seat Upgrades, Priority Entry and various premium upgrade products and experiences to General Admission concert patrons every night.
- Build strong relationships with VIP clients, VIP team and all internal departments.
- Participate in all new hire processes including training.
- Coordinate operations on night of shows with Ops Manager, servers, and security to ensure premium experiences are delivered.
- Responsible for nightly setup and breakdown of the entire VIP areas.
- Maintain exemplary and professional grooming standards.
- Oversee the guest services team.
What We're Looking For
- Professional and customer service oriented. Daytime and Nighttime Availability is a MUST.
- Exceptionally organized, with the ability to manage multiple tasks and deadlines effectively.
- Ability to make clear concise decisions, sometimes with limited information.
- Must possess superior interpersonal communication.
- Physical Demands: Working environment is fast paced, loud and stressful; extended periods of standing; must be able to lift or move up to 45 lbs using proper lifting techniques.
Compensation & Benefits The expected compensation for this position is $19.29 USD - $24.00 USD hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience. Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.