About this role
About the Role The VIP Ancillary Sales role is responsible for communicating to guests about additional amenities offered at Live Nation venues. The team will work closely with the Ancillary Supervisor to determine what offers will be available for each show, and how to communicate these options to our guests. The ideal candidate is detail-oriented, able to work independently, yet thrives as part of a team.
What You'll Do
- Greet all guests and assist in answering any questions they may have about the venue.
- Promote and sell all the various promotions or upsells offered at each event, such as Fast Lane, Clear Bags, Viewing Decks, etc.
- Assist Ancillary Supervisor in setting up and breaking down signs, tables, tents, etc. as needed.
- Examine tickets or passes pre-purchased to determine authenticity, using criteria such as color or date issued.
- Handle cash and credit card transactions according to Live Nation's audit guidelines; Balance out at the end of each shift with a supervisor.
- Inventory - all physical items must be counted prior to the start of the event and again at the end of the show.
- May fill in temporarily with another department to support staffing levels during peak or break times.
- Other tasks as assigned by the Ancillary Manager or venue management.
- Partner with fellow band members at the end of show to close the venue- this includes collecting recyclables from around the venue and/or reserved section, picking up and properly storing event equipment such as podiums, chairs, barricade, etc.
- This role is part-time, seasonal and requires evening and weekend availability.
What We're Looking For
- Must be at least 18 years of age.
- High School Diploma or equivalent preferred
- At least 2 years in Guest Service and communications