Villa Host

Company Description

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Job Description

• Before Arrival:

• Villa Host to assist Front Office Team, if Villas are vacantOTHERS

• Any Vacant Villa should be on Vacant Clean mode

• To finalize the guest bill and ease procedures for the payment formalities.

• Packing up of luggage upon guest request

• Departure letter from Villa Manager

• Departure:

• Final check of invoices (To be carried out 72 hours prior to departure)

• Coordinate & organise transfer from Villa.

• Collect from Front Office a copy of the bill for the guest to double-check his consumption & eventually to finalise payment.

• Promote guests in posting positive reviews on Trip Advisor and ReviewPro

• Before Departure

• Coordinate guest day to day activities with other departments

• Coordinate with F&B outlet regarding breakfast, lunch, dinner and BBQ

• Note down all habits and hobbies of the guest for guest history

• Propose FnB Planner / Propose personalise service to the guests

• During Stay

• Preparation of welcome registration card and welcoming letter, with the Front Office Team

• Welcome guest upon arrival.

• Check in guest directly into the villa as per standard welcoming procedure

• Upon Arrival

• Coordinate with Villa Manager or Front Office Manager, of Villa operations, regarding guest history if any.

• Deep cleaning of Villa (the villa and its surroundings)

• Deep cleaning of Villa if Villa is back-to-back

• Make sure all villa inventory (linen, products, etc) are available

• Ensure that particulars or special request is followed up.

• Prepare arrival set up – welcoming cocktail, champagne in ice bucket (where applicable) + fruit bowls as per hotel/villas standards.

• Ensure that Villa is ready set up with guest preferences and amenities half an hour prior to guest arrival time.

Qualifications

• Qualification:

• Middle or Secondary Education + Additional training or certificates in the relevant field.

• Experience:

• A minimum of 1 year of experience in hotel industry.

• Proven experience working in a top luxury resorts.

• Technical skills

• Polyvalent skills.

• Excellent knowledge about customer service.

• Superb multitasking skills.

• Exceptional attention to detail.

• Fluency in English and another language, written and verbal communication.

• Knowledge of a third language is a plus.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.