Vice President of Guest Experience & Partnerships on the Lounge team

Vice President of Guest Experience & Partnerships on the Lounge team

New York, NY, United States and 1 more

Job Identification 210803354

Job Category Marketing Strategy

Business Unit Consumer & Community Banking

Posting Date 10/31/2026, 10:48 AM

Locations 450 W 33rd St, New York, NY, 10001, US 301 N Walnut St, Wilmington, DE, 19801, US

Job Schedule Full time

Base Pay/Salary New York,NY $133,000.00-$195,000.00; Wilmington,DE $123,500.00-$185,000.00

Job Description Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions, all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations.

Job summary

As Vice President of Guest Experience & Partnerships on the Lounge team, you will define and deliver the guest experience across food & beverage, wellness and special activations for open lounges and future pipeline lounges. You will combine creative vision and trend awareness with a practical understanding of operations to help shape experiences unique to each location.

Job responsibilities

• Lead the guest experience concept development across food & beverage, wellness and experiential programming, in line with the brand and premium positioning
• Work with external operators to deliver on the guest experience vision in a highly complex airport environment, including driving implementation, overseeing day-to-day customer feedback metrics and performance, and serving as a point of contact for all guest experience
• Own the full lifecycle of the lounge F&B and wellness partner relationships including sourcing, signing, onboarding and contract fulfillment
• Manage wellness and partnership budgets and invoicing to deliver strong value for guests while maintaining financial discipline
• Partner closely with Operations, Real Estate, and Design on programming briefs or RFPs for net new lounges or refurbishments, finding opportunities for unique experiences
• Work cross-functionally with internal stakeholders to deepen relationships with the firm while delivering value to Card Members

Required qualifications, capabilities, and skills

• 8+ years in hospitality guest experience
• Bachelor’s degree required

Preferred qualifications, capabilities and skills

• Strong understanding of guest experience, partnerships and end to end project management
• Outstanding relationship management and ability to work within a highly matrixed structure
• Critical thinker, ability to influence and problem solve
• Excellent communication skills
• Proactive, action-oriented and results-driven; can prioritize and manage multiple complex initiatives at the same time
• Effective in a fast-paced, deadline-oriented environment
• Knowledge of Dining Programming and Airport Lounges preferred

About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.