About this role

Opportunity Overview

Platform Solutions, a division of Goldman Sachs, is seeking a Vice President to lead and scale our Payments Operations team in India. The Payments team is critical to safeguarding customer trust and platform integrity by governing money movement, managing complex payment remediation, and maintaining operational control across lending and credit card products.

As a Vice President, you will provide strategic direction, operational leadership, and end-to-end governance for regional and global payment functions. You will oversee the remediation of payment exceptions, drive automation and workflow modernization, and manage risk and control frameworks across multiple payment rails. In this role, you will act as a senior regional leader partnering closely with global counterparts across Engineering, Treasury, Legal, Compliance, Product Controllers, and Credit Delivery Solutions.

Key Responsibilities

Strategic Leadership & Team Management
Lead, mentor, and inspire a multi-tiered operations organization (including managers, associates, and analysts), establishing clear OKRs, performance benchmarks, and succession plans.
Champion an inclusive, high-performance, and motivating team culture focused on continuous development and operational excellence.
Represent India Payments Operations in global governance meetings, steering committees, and business reviews.
Payment Operations & Financial Control Governance
Drive end-to-end operational oversight of critical payment rails, including ACH, Fedwire, Wires, Check/Lockbox, and Bill Pay, supporting consumer lending and credit card product lifecycles.
Own the books and records integrity by establishing stringent reconciliation frameworks; govern suspense account risks, investigate systemic breaks, and enforce strict ledger-posting standards.
Ensure strict adherence to service-level agreements (SLAs), managing critical daily settlement and cutoff deadlines with 100% operational resilience.
Risk, Controls & Regulatory Oversight
Ensure operations strictly comply with US consumer banking regulations and frameworks, including Reg Z, Reg O, Reg V, Reg E, TILA, ECOA, and CFPB guidelines.
Design, enhance, and maintain a proactive Risk and Control Self-Assessment (RCSA) framework, anticipating failure points and preventing control breakdowns.
Lead audit preparedness and regulatory examinations; drive comprehensive root-cause analysis and remediation for audit findings and operational losses.
Operational Transformation & Metrics
Drive strategic automation, digitalization, and process optimization initiatives using modern analytics tools to eliminate manual casework and enable scalable volume growth.
Define, track, and synthesize key performance indicators (KPIs) and key risk indicators (KRIs) into actionable executive dashboards for senior business leadership.
Act as the final regional escalation point for high-severity payment breaks, customer remediation casework, and complex money movement inquiries.

Basic Qualifications

Education: Bachelor’s degree in Finance, Economics, Business Administration, Engineering, or a related discipline.
Experience: 10+ years of progressive operations experience within banking, financial services, or fintech environments.
Leadership: Minimum 6+ years of direct people management experience, with proven capability in leading teams of managers and specialists.
Domain Knowledge: In-depth technical and operational expertise in US payment systems (ACH/NACHA, Wires/Fedwire, Bill Pay, Checks) and credit/lending operational lifecycles.
Regulatory Acumen: Strong working knowledge of US consumer lending regulations (e.g., Reg Z, Reg E, TILA, ECOA, CFPB).
Stakeholder Management: Exceptional written and verbal communication skills with demonstrated experience influencing executive leadership globally.

Preferred Qualifications

Advanced degree (Master’s, MBA, CA, or equivalent).
Professional industry certifications (e.g., AAP – Accredited ACH Professional, APRP – Accredited Payments Risk Professional, or CRCM).
Hands-on experience leading large-scale business transformation, workflow redesign, or low-code automation initiatives (e.g., SQL, Alteryx, Tableau, Power BI).
Proven expertise managing complex general ledger (GL) reconciliations, suspense account monitoring, and accounting break resolution.
Demonstrated ability to navigate ambiguous, high-pressure situations while sustaining high operational control and regulatory compliance.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2024. All rights reserved.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

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