Vice President, Customer & Product Support (C&PS) – APAC

Vice President, Customer & Product Support (C&PS) – APAC

The Vice President, Customer & Product Support (C&PS) – APAC leads the regional Customer & Product Support organization across the region. The role is accountable for customer experience, aftermarket growth enablement, operational excellence, and disciplined execution of global C&PS initiatives within the region. The role reports to the APAC President, with matrix accountability to the Global C&PS VP. The position is a member of the APAC Leadership Team and Global C&PS Leadership Team.

Responsibilities

• Key Responsibilities – Execution, MOS & Performance

• Drive disciplined execution through Management Operating System (MOS) rigor.

• Develop and oversee regional KPIs, dashboards, and operating cadence.

• Improve speed, predictability, and quality of customer and product support.

• Key Responsibilities – Customer & Market Leadership

• Build and sustain executive‑level relationships with key customers, channels, and partners.

• Act as the senior customer advocate for the region.

• Translate customer insights and market conditions into actionable regional strategies.

• Key Responsibilities – Talent & Capability

• Ensure strong onboarding, training, and continuous coaching for customer‑facing teams.

• Build leadership bench strength and succession capability.

• Foster a culture of accountability, collaboration, and customer centricity.

Qualifications

• Qualifications & Experience

• Significant senior leadership experience in Customer Support, Services, Aftermarket, or Product Support roles.

• Proven experience leading complex, matrixed, international organizations.

• Strong customer orientation with executive‑level interface capability.

• Experience operating across APAC‑style regional complexity strongly preferred.

• Leadership Attributes

• Enterprise leadership mindset with strong integrative decision‑making capability.

• Clear, compelling communicator able to align global strategy with regional execution.

• Comfortable operating with ambiguity, scale, and accountability.

• Role model for enterprise leadership behaviors.