Vice President/Assistant Vice President, Payment Operatoins, Technology & Operations

Vice President/Assistant Vice President, Payment Operatoins, Technology & Operations

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locations

Kwun Tong

time type

Full time

posted on

Posted Today

job requisition id

WD89371

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Job Objective

Lead and manage the remittance operations unit to ensure efficient, cost-effective, and high-quality service delivery while maintaining sound risk control, compliance standards, and driving digital transformation initiatives.

Job Responsibilities

• Lead and manage the remittance operations unit to ensure efficient, cost-effective, and high-quality service delivery.
• Maintain sound risk control and compliance standards in accordance with established procedures, bank policies, and regulatory requirements.
• Drive process improvement and digital transformation initiatives to optimize operational workflows and reduce unit costs.
• Oversee daily remittance processing, clearing, and settlement activities to ensure strict adherence to service level agreements (SLAs).
• Provide leadership, guidance, and professional development to the team, fostering a collaborative and high-performing work environment.
• Collaborate with internal and external stakeholders, including technology, compliance, and product teams, to resolve operational issues and implement system enhancements.

Job Requirements

• Degree in Business, Finance, Banking, or a related discipline.
• Proven leadership and management experience within banking operations, specifically in remittance, payments, or transaction banking.
• Deep knowledge of payment clearing systems, remittance products, and industry best practices.
• Strong understanding of risk management, regulatory compliance, and operational control frameworks.
• Demonstrated ability to lead process optimization projects and manage change effectively.
• Excellent analytical, problem-solving, and stakeholder management skills.

Functional Competencies:

• Sound knowledge and solid experience in banking operations and remittance processing.
• Conversant with SWIFT and RTGS operations.
• Conversant with regulatory requirements pertaining to payment and remittance processing, including Anti-Money Laundering (AML) requirements and RMB transactions.

Technical Competencies:

• Sound knowledge and understanding of banking and IT operations and practices.
• Good leadership and management capabilities.
• Strong sense of risk control and risk management.
• Results-oriented with a strong customer service mindset.
• Excellent interpersonal, problem-solving, and negotiation skills.
• Self-motivated with strong analytical ability and creative thinking.
• Good communication and presentation skills.
• Good PC knowledge and skills.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Location

Two Harbour Square

Job: Operations

Schedule: Regular

Employee Status: Full time

Why join us?

DBS is more than a bank —

we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world.

About Us

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia.

Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023.

DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

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