Vice President, Amex Insights & Operations

Vice President, Amex Insights & Operations

The Global Advertising and Brand Management team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing, and experiences. We aim to be the most admired brand in the Fortune 500 by delivering work that is both creative and effective. The Global Brand Strategy & Insights team accelerates brand consideration globally by delivering robust insights, transformative brand strategies, and key capabilities for marketers across the organization.

Amex Insights is the enterprise Research Center of Excellence for American Express, combining world-class research, advanced analytics, AI-powered capabilities, and modern operating practices to deliver actionable insights that help business leaders inform strategy, make smarter and faster decisions, and create meaningful value for our customers.

The Vice President, Amex Insights & Operations leads strategic insights engagements for B2B and enterprise business partners across American Express and oversees the Operations function for Amex Insights. This leader partners with senior executives to translate complex business challenges into actionable customer insights that inform product, marketing, customer experience, and growth strategies, while leading the governance, operating model and agency partnerships needed to deliver high-quality insights efficiently and at scale.

This is a unique opportunity to help define the future of insights at American Express, building a more proactive, technology-enabled, and consultative organization that moves beyond answering research questions to anticipating business needs, shaping strategy, and improving the quality and speed of enterprise decision-making.

Responsibilities

• Set the vision and strategic agenda across B2B Insights, Enterprise Insights, and Operations & Enablement, creating a connected portfolio that delivers high-impact insights while continuously improving how research is prioritized, executed and activated across American Express.
• Insights: Partner with senior leaders to define business questions, shape research strategies, and deliver actionable recommendations. Lead strategic research engagements for enterprise business partners, identifying emerging customer needs, market trends, and competitive dynamics to inform business strategy, product, marketing, customer experience, innovation, and growth. Synthesize qualitative and quantitative research, behavioral data, and market intelligence into compelling executive narratives that drive action. Anticipate what's next by establishing a proactive insights model that identifies emerging customer needs and strategic opportunities before they become explicit research requests.
• Operations: Lead the Operations function for Amex Insights, including research governance, compliance, risk management, vendor partnerships, budgeting, and operational excellence, redesigning processes and transforming experiences to increase efficiency, quality, and scale. Partner across Amex Insights Capabilities, Technology, Risk, Legal, Procurement, and other key functions to advance AI-powered research tools and capabilities that enhance insight generation and delivery. Lead the team and shape the continued evolution of Amex Insights as a strategic enterprise capability.

Qualifications

• Extensive leadership experience in customer insights, market research, strategy, consulting, or a related discipline, with a track record of influencing enterprise strategy and senior leaders in complex, matrixed organizations.
• Deep expertise in qualitative and quantitative research and translating customer insights into business strategy, supported by strong executive communication and storytelling skills.
• Strong operational leadership across governance, vendor management, budgeting, process redesign, and scalable operating models.
• Experience leading transformation and leveraging AI-powered research tools and emerging technologies to enhance insight generation and delivery.
• Proven ability to lead and develop high-performing teams.
• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
• American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We will consider qualified applicants, including those with arrest or conviction records, in accordance with applicable laws. We support colleagues with flexible working models and comprehensive benefits.

Benefits

• Competitive base salaries

• Bonus incentives

• 6% company match on retirement savings plan

• Financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents

• Access to global on-site wellness centers and confidential counseling support

• Career development and training opportunities

• If you’re excited by the challenge of shaping the future of insights at American Express and leading a high-impact, technology-enabled team, we’d love to hear from you.