Veterinary Teaching Hospital Assistant II

Veterinary Teaching Hospital Assistant II

Ames, IA

Part time

Position Title: Veterinary Teaching Hospital Assistant II

Job Group: Merit

Required Minimum Qualifications:

• Customer service or receptionist experience which totals two years
• Knowledge of medical terminology or animal disease symptoms, or post high school education that provides the knowledge and skills to perform the job duties
• Data entry skills

Job Description:

Summary of Duties and Responsibilities: Are you passionate about animals and enjoy helping people? Join our team as a Small Animal Veterinary Teaching Hospital Assistant II! In this role, you'll be an important part of a busy veterinary hospital, helping clients, supporting veterinarians and students, and keeping daily operations running smoothly.

Schedule: Monday-Friday, 6:30 a.m. to 3:30 p.m. (some holiday shifts required)

Why Join Our Team?

• Work in a veterinary teaching hospital dedicated to animal care
• Be part of a supportive and collaborative team
• Interact with clients, students, faculty, and staff every day
• Enjoy a fast-paced environment with a variety of responsibilities
• Make a difference in the lives of animals and their owners

What You'll Do

• Greet clients and assist with check-in and appointment scheduling

• Answer phones and respond to client questions

• Coordinate patient visits and emergency appointments

• Maintain and organize medical records

• Assist with billing, payments, and client communications

• Support doctors, students, and staff with administrative needs

• Help keep the reception area organized and welcoming

• Our ideal candidate is friendly, organized, and enjoys working with both people and animals. They are comfortable managing multiple priorities in a busy hospital environment, communicate effectively with a wide variety of clients and colleagues, and take pride in providing excellent service. They are detail-oriented, eager to learn, and enjoy being part of a team that supports outstanding patient care and veterinary education

Preferred Qualifications:

• Prior receptionist experience within a large or small animal clinic
• Customer service experience in high-volume or fast-paced environments
• Experience with payment processing, invoicing and/or bookkeeping
• Familiarity with scheduling systems or client management software
• Associate's degree or coursework in veterinary technology, animal science, or related field

Department/Program & College Description:

• The Lloyd Veterinary Medical Center at Iowa State University is a premier veterinary teaching hospital providing expert specialty, emergency, and routine care for small and large animals while supporting veterinary education, research, and outreach

Department Unit/Website:

• Home - Lloyd Veterinary Medical Center

• Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Notes:

• This is a temporary (fixed term) appointment

• Proposed End Date or Length of Term: March 1, 2027

• Time Type: Part time

• Pay Grade: 08

• Original Posting Date: August 17, 2026

• Posting Close Date: October 21, 2026

• Job Requisition Number: R19780

• Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612.

• General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.

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