Veterinary Relationship Manager

About the Role The Veterinary Relationship Manager is a quota-carrying sales professional who leads the holistic relationship with Covetrus’ veterinary customers, with a focus on growing, optimizing, and retaining the customer’s business. The role drives growth and maximizes share of wallet across in-clinic, technology, and specialty products within a designated sales territory, proactively identifying needs and opportunities and introducing point solutions when appropriate.

What You'll Do

• Serve as the key sales contact to optimize and nurture accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets.
• Support the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.
• Leverage internal content and expertise to drive engagement activities, including webinars and optimization initiatives that support revenue growth and adoption.
• Identify customer needs, pain points, and opportunities to proactively generate potential Practice Management Software opportunities and drive growth and adoption within the sales segment.
• Collaborate closely with Strategic Account Executives to assess, communicate, and pursue growth potential and customer value.
• Act as the primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.
• Analyze internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
• Maintain critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
• Perform additional duties and tasks as necessary to support the team and company objectives.

What We're Looking For

• A minimum of 3 years of related experience in sales, account management, or similar roles within the veterinary or healthcare industry is required.
• Ability to work collaboratively in a matrix organization and effectively pull through business.
• Ability to understand, translate, and respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.
• Consistently meets sales goals, showcasing a basic understanding of the sales process, client needs, and effective relationship-building strategies.
• Can pivot and adapt in fast-moving, agile environments. Capable of dealing with business conflict.
• Ability to partner closely with staff across departments to implement growth strategies.
• Ability to understand CRM tools functionality and practical experience used to support the management of an account.

Nice to Have

• A bachelor’s degree or equivalent experience in Business, Communications, or a related field is preferred.
• 2-3 years of relevant experience in sales, account management, or similar roles within the veterinary industry is strongly preferred.

Compensation & Benefits

• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Short-term incentive plan eligibility