Veterinary Receptionist

Fox Creek Veterinary Hospital at Creve Coeur is hiring a full-time or part-time Front Desk Receptionist to join our founding team. Be the face of our brand-new location — we're looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance

• Paid time off and a 401(k) plan for full-time employees

• Professional development opportunities

• Employee pet discount because we know your pets are family, too.

Salary: $18 - $21 per hour, based on the candidate's skills, experience, and qualifications.

Schedule: Full time and part time hours available. Shifts are scheduled within our hospital's hours of operation: Monday – Sunday: 8:00 AM – 8:00 PM and Rotating weekends and holidays required.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software

• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information

• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments

• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions

• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)

• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow

• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.

• Experience with veterinary practice management software; Cornerstone preferred

• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.

• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures

• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing

• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy

• Strong verbal and written communication skills, including active listening and conflict resolution

• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

• About Fox Creek Veterinary Hospital at Creve Coeur

• Fox Creek Veterinary Hospital is excited to announce the opening of our newest location in Creve Coeur, MO! As part of the Fox Creek family — with established locations in Wildwood, Kirkwood, and Manchester — we are proud to bring our exceptional standard of care to the Creve Coeur community.

• Since our founding in 2000, Fox Creek has been committed to providing compassionate, high-quality veterinary medicine using advanced facilities and equipment. We are an AAHA-Accredited practice, a distinction that reflects our dedication to the highest standards in veterinary care.

• Our Creve Coeur team will offer a full range of services for dogs, cats, and more, in a modern, welcoming environment. We are building a collaborative, team-oriented culture where every staff member plays a vital role in making a positive impact on the lives of the pets and families we serve.

• If you're passionate about animal care and ready to be part of something new and exciting, we'd love to have you on our founding team!

CSR