About this role
Receptionist
Festival Veterinary Clinic is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
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A comprehensive benefits package, including medical, dental, and vision insurance
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Paid time off and a 401(k) plan for full-time employees
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Professional development opportunities
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Employee pet discount because we know your pets are family, too.
Salary: $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: This is a full-time position. Monday through Friday, rotating 8:00 am to 6:00 pm. Rotating Saturdays 8:00 am to 1:00 PM
Key Responsibilities:
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Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
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Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
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Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
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Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
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Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications
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Previous experience as a veterinary receptionist is preferred.
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Strong organizational and multitasking skills
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Ability to maintain a calm, professional, and positive demeanor
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About Festival Veterinary Clinic
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Festival Veterinary Clinic has been proudly serving pets and their families in Harford County, Maryland, since 1994. We are a full-service animal clinic offering comprehensive care — from routine wellness and preventative services to diagnostics, dentistry, surgery, laser therapy, and senior-pet care. We also happily treat exotic pets when they’re part of the family.
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Our team is made up of dedicated veterinarians, skilled technicians, and caring support staff, all committed to combining modern veterinary medicine with compassion and a genuine love for animals. At Festival, we see ourselves as more than just a clinic, we’re a community-focused “pet family,” where both pets and their humans are treated with respect, kindness, and the highest standard of care.
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If you’re passionate about veterinary medicine and want to be part of a team that values compassion, teamwork, and excellence, Festival Veterinary Clinic might be the perfect place for your next career step.