Veterinary Receptionist/CSR

Job title: Veterinary Receptionist/CSR

Labahn Veterinary Hospital has proudly served Fort Smith, Arkansas, and the surrounding communities since 1946. We believe in nurturing the human-animal bond and building lasting relationships between people and their pets. Our team of three veterinarians is committed to progressive, high-quality veterinary medicine, providing comprehensive care to companion animals at every stage of life.

Our hospital offers a wide range of veterinary services, including preventive care, surgery, urgent care, in-house diagnostics, digital X-rays, laser therapy, and more. We combine modern veterinary technology with a commitment to compassionate care, helping pets receive the treatment they need while supporting the people who love them.

About the Role

We're looking for a friendly, organized, and compassionate Veterinary Customer Service Representative/ Receptionist to join our team! As one of the first points of contact for our clients, you'll play an important role in creating a welcoming experience and helping our veterinary hospital run smoothly each day with accuracy, efficiency, and excellence.

If you enjoy connecting with people, staying organized in a busy environment, and making a difference for pets and their families, this could be a great opportunity to grow your skills and become part of a team that values excellent client service and quality veterinary care.

What You'll Do

• Welcome clients and patients with warmth and professionalism while maintaining a clean, organized, and inviting reception area.
• Answer incoming phone calls, text messages, faxes, and emails, respond to questions, and direct client concerns to the appropriate veterinary team member.
• Schedule appointments efficiently to support daily workflow and the needs of our veterinary team.
• Check clients in and out, take payments, and assist with administrative tasks that keep the hospital running smoothly.
• Collect and update customer and patient information for accurate communication and record keeping.
• Provide compassionate, discreet emotional support to clients during stressful or difficult situations, understanding that veterinary care can involve challenging medical outcomes.
• Communicate effectively and professionally with veterinarians, veterinary assistance, and fellow team members to support a positive experience for clients and patients.
• Help clients navigate their veterinary visits by providing clear information and ensuring their questions reach the right team member.

Qualifications

• What We're Looking For

• Bilingual Spanish fluency is desired but not required. Preference will be given to candidates who are fluent in reading, writing, and speaking Spanish.

• Preference will be given to those who have experience in customer service, cashier work and high paced environment.

• Position requires standing for long periods, reaching over head, squatting and lifting up to 50 lbs.

• A compassionate, calm, and team-oriented attitude with a genuine interest in helping people and animals.

• Strong verbal and written communication skills.

• Excellent organizational skills and the ability to multitask in a fast paced environment.

• Computer proficiency, attention to detail, and the ability to learn new systems and processes.

• A self-starter mindset with a desire to continue learning and growing professionally.

• Desire to do things with excellence, able to follow tasks to completion and working to prefect processes.

• You should also be comfortable working in a veterinary hospital environment where you will encounter unpleasant odors, noises, animal waste, bites, scratches, and contagious diseases.

• Training and Career Development

• Whether you're looking to strengthen your veterinary receptionist skills or prepare for your next career opportunity, we're committed to helping you grow. You'll have access to virtual learning, hands-on training, interactive development opportunities, and continued education to build your confidence and expand your knowledge.

• Labahn Veterinary Hospital is part of a network of Veterinary Hospitals across America called Alliance Animal.

• If you're ready to bring your compassion, communication skills, and organizational strengths to a veterinary hospital with a long-standing commitment to its community, we encourage you to apply to Labahn Veterinary Hospital!

• Additional Information

We offer our staff:

• Pay: $11-15/hr depending on experience

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)

• Employee Assistance Program

• Paid Vacation and Sick Time for ALL Employees

• Paid Bereavement Program

• Paid Parental Leave Program

• Competitive Compensation

• Continuing Education Allowance (applies to licensed/registered/certified roles)

• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program

• Career Development Opportunities

• Referral Bonus Program for most positions!

• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

• Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

• For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit Alliance Animal.