Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Companion Pet Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

We're looking for someone who already understands the veterinary environment — the pace, the terminology, the emotional weight of caring for people's pets, and the importance of a seamless client experience from the moment the phone rings. Prior veterinary receptionist or veterinary hospital experience is strongly preferred for this role.

Schedule and compensation:

• Compensation: $17.00 – $20.00 per hour, for each hour worked

• Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed Monday–Friday with rotating weekend availability.

• Shift options include 7:00 AM–5:00 PM, 8:00 AM–6:00 PM, or 9:00 AM–7:00 PM. No on-call requirements.

Full-time

Benefits

• Health package: Medical, dental, and vision insurance

• Life insurance and disability

• Employee Assistance Program (EAP)

• 401k with company match

• Paid time off in accordance with site policy and applicable law

• Personal pet discount

• Uniform allowance

• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

• Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role

• Prior veterinary receptionist or veterinary hospital experience strongly preferred — candidates with a background as a veterinary assistant, technician, or front desk team member in a clinical setting will be prioritized

• Familiarity with veterinary terminology, appointment types, and client communication in a fast-paced clinical setting is a significant advantage

• Proficiency in the following skills:

• Ability to manage a multi-phone line system while assisting in-person clients

• Experience working with veterinary practice management software, especially Pulse, preferred

• Exceptional verbal and written communication skills

• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations

• Experience scheduling appointments and coordinating calendars preferred

• Ability to accurately process payments and maintain financial records

• Positive attitude and willingness to collaborate with a team

• Ability to remain calm, professional and solution-oriented during busy periods

• Why choose Companion Pet Hospital?

• Companion Pet Hospital is a progressive, Fear Free certified small animal practice located in the heart of South Philadelphia. Established in 2009, the hospital has grown into a vibrant, 7-doctor team supported by experienced staff members dedicated to compassionate, high-quality care. We're continuing to grow — with some days featuring 2 to 4 doctors in appointments and another dedicated entirely to surgery. Our team is collaborative, diverse, and deeply committed to supporting each other's professional development alongside delivering exceptional medicine.

• If you're looking for a practice where your skills are valued, your growth is supported, and your colleagues are genuinely invested in one another — Companion Pet Hospital is the place.

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