About this role
Job title: Veterinary Receptionist / Client Service Representative
Cicero Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. Veterinary or medical office experience is ideal, but we’re open to strong candidates from other customer service backgrounds who are quick learners and genuinely care about people and pets.
Schedule and compensation:
- This is a full-time position with a flexible schedule, either 4 x 10 or 5 x 8, Monday–Friday. Friday mornings are required. No on-call requirements.
Benefits
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
Minimum qualifications and skill set:
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1+ years of experience in a customer service, reception, or client-facing role
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Previous veterinary receptionist or healthcare-related front-desk experience preferred; other customer service backgrounds will be considered
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Proficiency in the following skills:
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Ability to manage a multi-line phone system while assisting in-person clients
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Experience working with veterinary practice management software, especially Avimark, preferred
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Exceptional verbal and written communication skills
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Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
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Strong organizational and time management skills
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Experience scheduling appointments and coordinating calendars preferred
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Ability to accurately process payments and maintain financial records
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Positive attitude and willingness to collaborate with a team
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Ability to remain calm, professional, and solution-oriented during busy periods
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Why choose Cicero Animal Clinic?
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At Cicero Animal Clinic we adopt a collaborative approach to patient care, with our 5 veterinarians receiving support from a team of experienced Client Service Representatives, Veterinary Assistants, skilled LVTs, and a robust management team. While we adhere to team-oriented protocols, we also prioritize individual attention. We believe in investing in individuals as people rather than merely as employees. A satisfied workforce fosters a cohesive team, which in turn provides outstanding patient care and customer service. We also have a chocolate fountain, and we are not afraid to use it!
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We invite you to join our clinic, where employees genuinely look forward to coming to work each day.
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Pay Range
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Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact the appropriate channels. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
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