Veterinary Receptionist / Client Service Representative

Pine Woods Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17 - 19 per hour, for each hour worked

• Schedule: This is a full-time position, with a flexible schedule offering a variety of different shift times/durations and availability needed Monday - Friday and rotating Saturday shifts from 8a - 12p.

• You'd typically rotate Saturdays, working 1-2 Saturday shifts each month.

Full-time

Benefits

• Package*:

• Health package: Medical, dental, and vision insurance

• Life insurance and disability

• Employee Assistance Program (EAP)

• 401k with company match

• Paid time off in accordance with site policy and applicable law

• Personal pet discount

• Uniform allowance

• Part-time team members may be eligible for limited benefits in accordance with company policy and state law*

• Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role

• Previous veterinary receptionist or healthcare-related front-desk experience preferred

• Proficiency in the following skills:

• Ability to manage a multi-phone line system while assisting in-person clients

• Experience working with veterinary practice management software, especially Avimark, preferred

• Exceptional verbal and written communication skills

• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations

• Strong organizational and time management skills

• Experience scheduling appointments and coordinating calendars preferred

• Ability to accurately process payments and maintain financial records

• Positive attitude and willingness to collaborate with a team

• Ability to remain calm, professional and solution-oriented during busy periods

• Why join our team?

• Pine Woods Animal Hospital is a progressive, 7-doctor practice with a close-knit, long-tenured team and a strong reputation in the community. Our unique two-building campus — featuring a dedicated Wellness Center and Surgery & Rehabilitation Center — allows us to offer advanced services like acupuncture, rehab therapy, dentistry with full-mouth radiographs, and complex soft-tissue surgery.

• You'll work alongside a strong team of LVTs and experienced assistants, collaborative doctors with diverse clinical interests, all in a hospital that prioritizes efficiency, communication, and high-quality care. If you're looking for a place where you can fully utilize your skills, continue growing, and be part of a supportive, well-established team, Pine Woods is an excellent place to build your career.

• Apply today — we look forward to hearing from you!

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