About this role
About the Role
As an usher, greeter, or ticket taker at Live Nation venues, you help ensure guest safety and deliver a welcoming experience. You are often the first point of contact for guests and play an essential role in delivering a smooth and welcoming experience. This position involves promptly processing guests into the venue, answering general questions, assisting with seating and ushering, and performing light cleaning/restocking during the show, while supporting guests before, during, and after the event. What You'll Do
- Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event
- Assist patrons by giving directions places inside or outside the venue
- Provide assistance to guests with that require help with patron accessibility, such as accelerated entry, manual screening, guidance to interpreters and guidance to accessible areas
- Assist with keeping the venue safe, clean and presentable to the guest
- Help resolve guest complaints or problems
- Examine tickets or passes to verify authenticity
- Verify staff credentials at front entrances/restricted areas
- Show guests to exits or provide other instructions or assistance in case of emergency
- Partner with fellow team members at the end of show to perform all closing duties
- Radio communication within and to other departments to relay crucial details of guest activity/movement
- Additional tasks as assigned by management What We're Looking For
- Evening availability required. Typical shows run from 5pm - 11:30pm
- High School Diploma or equivalent (GED, HiSET)
- Attention to detail a must
- Strong verbal, written and interpersonal communication skills
- Report writing and penmanship